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Guides

Practical guides for coordinating ground transport at corporate events. Whether you're setting up your first event or optimizing for hundreds of travelers.

Getting Started

How to Coordinate Airport Rides for a Corporate Event

Stop wasting money on solo Ubers. Learn how to group travelers arriving on different flights into shared rides for your corporate event.

How to Set Up Shared Rides for a Sales Kickoff

Step-by-step guide to setting up SeatMax for your sales kickoff. From event creation to traveler import to ride grouping.

How to Track Flights for an Event with 50+ Travelers

Automatically track arrival times, delays, and cancellations for every traveler. No spreadsheets, no manual checking.

Event Planning

How to Stop Wasting Money on Solo Ubers from the Airport

Your company is spending thousands on individual airport rides. Here's how to cut ground transport costs by 60-70% with automatic ride grouping.

How to Group Travelers Arriving at Different Terminals

Terminal-based pickup zones can make or break shared rides. Learn how SeatMax handles multi-terminal airports like LAX, JFK, and ORD.

How to Manage Incoming and Outgoing Legs for a Multi-Day Event

Set up two-way ground transport for multi-day events. Incoming airport-to-venue and outgoing venue-to-airport, handled independently.

What Happens Automatically on Free vs Pro?

Understand what SeatMax does behind the scenes on each plan — flight tracking, SMS check-ins, ride checks, email branding, and billing.

How to Organize Riders by Airport, Terminal, or Arrival Time

Use pivot views to see your travelers grouped by airport, terminal, or time — before event day. Spot gaps, balance groups, and export filtered lists.

How to Set Up One-Way or Point-to-Point Events

Not every event needs a round trip. Set up airport pickup only, airport dropoff only, or point-to-point rides with no flights involved.

Day of Event

How to Handle Flight Delays on Event Day Without Panic

Flight delays derail manual coordination. SeatMax re-groups travelers automatically when delays hit — no spreadsheets, no panic.

How Ride Captains Eliminate Airport Pickup Chaos

Every shared ride needs a point person. SeatMax automatically assigns Ride Captains based on configurable rules — carry-on preference, flight timing, and more.

How to Monitor Rides in Real Time with the Live Dashboard

Track every flight, ride, and Rider on event day from one screen. The Live Dashboard gives Planners a real-time command center for ground transport.

How to Coordinate Departure Rides at Large Venues

Set up departure meetup instructions so Riders know exactly where to meet their group at convention centers, hotels, and campuses.

The Live Day-Of Dashboard: Your Event Command Center

Track every flight, every Rider, and every ride in real time on event day. Mark landings, nudge captains, reassign rides, and dispatch — all from one screen.

Advanced

How to Use Slack to Notify Travelers About Their Rides

Connect SeatMax to your Slack workspace in one click. DM ride assignments, use slash commands, and keep Planners informed — all without email.

How to Handle Last-Minute Flight Changes for an Event

Travelers change flights constantly. SeatMax lets Riders update their own flights via web portal or SMS — groups restructure automatically.

Shared Shuttles vs. Rideshare Grouping: Which Saves More?

Charter buses and airport shuttles seem cheaper but often cost more. Compare the real economics of shared shuttles vs. smart rideshare grouping.

How to Validate and Correct Flights with the Flight Picker

When a flight number is wrong, cancelled, or mismatched, SeatMax flags it instantly. Use the inline flight picker to search and select the right flight.

How SeatMax Billing Works: A Complete Guide

Everything about SeatMax pricing: how savings are calculated, what gets billed, corner cases like stalled rides and auto-confirmed landings, and how to read your invoice.

Receipt Reconciliation: Prove Your Savings with Real Numbers

How SeatMax collects Uber/Lyft receipts from Ride Captains via text, parses them with AI, and shows verified savings on your invoice.

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