The Live Day-Of Dashboard: Your Event Command Center

On event day, SeatMax transforms your event page into a real-time command center. The Live Dashboard appears automatically when the event date matches today, showing you:

• Flight Board — every incoming flight as a card with real-time status (On Time, Delayed, Arrived), ETA, terminal, and which Riders are on each plane. Click any flight number to track it on FlightAware.
• Ride Status Cards — each ride group with a live status: Waiting → Landing → Ready → Dispatched (or Stalled if the captain hasn't acted). Expand any ride to see per-Rider details.
• Activity Timeline — a real-time log of events: landings confirmed, bags collected, rides dispatched.
• Summary Bar — at-a-glance counts: Riders landed, bags ready, rides ready, rides dispatched.

The dashboard auto-polls every 30 seconds so you always have the latest data. Hit Refresh for an instant update.

The Flight Board shows compact cards for each unique flight, sorted by ETA. Each card shows:

• Airline and flight number (e.g., WN(SW) 873)
• Status badge: On Time (green), Delayed (amber), Arrived (blue)
• ETA in large text
• Terminal
• Progress dots showing how many Riders on that flight have confirmed landing
• Rider names

Click any flight number to open FlightAware's live tracker in a new tab — see exactly where the plane is on the map.

Flights are refreshed by the system every 15 minutes. The 15-minute cron checks the flight API for delays, cancellations, and arrivals.

Each ride assignment is shown as a card with a status badge:

Expand any ride to see per-Rider details: flight, ETA, landed status, bags, and a context-sensitive Actions menu.

Click the Actions ▾ button next to any Rider to see available actions. The menu only shows what's relevant to that Rider's current state:

Status actions: - Mark Landed — Rider's phone died, they called you, confirm their landing manually - Nudge Rider — Send an SMS reminder: "Your flight arrived, please reply Y to confirm"

Bags: - Bags Collected — Rider has their bags - Skip Bags — Rider has carry-on only, don't wait for bag claim

Communication: - Send SMS — Type a custom message to the Rider (e.g., "Where are you?" or "Your ride is at Terminal 4 pickup") - Add Note — Internal note visible to Planners (e.g., "Wheelchair needed at curb")

Manage: - Reassign — Move Rider to a different ride group - Change Flight — Update their flight info via the Rider Invites table - Cancel Rider — Remove from event (two-click confirmation)

All actions take effect immediately and the dashboard updates in real time.

At the bottom of each expanded ride card (when status is Ready or Stalled), you'll find ride-level actions:

• Nudge Captain — Resend the Uber link via SMS with a reminder to book the ride
• Force Dispatch — Mark the ride as dispatched if it was arranged outside SeatMax (e.g., captain called an Uber directly). Two-click confirmation.

These are your "unstick" tools when things aren't progressing.

Switch to the People tab for a flat table of all Riders. Filter by:

• Pivot: By Person, By Arrival Time, By Terminal, By Flight
• Filter pills: All, Plane Landed, SMS Confirmed, In the Air, In a Ride Group

This view is great for answering questions like "Who's still in the air?" or "Which Terminal 3 arrivals haven't confirmed yet?"

Here's the automated flow that runs behind the scenes:

1. Flight refresh (every 15 min) — checks the flight API for status updates, delays, cancellations 2. Landing check (every 10 min) — when a flight is marked as "arrived" by the API, sends SMS to each Rider: "Did you land? Reply Y" 3. Rider replies Y — landing confirmed, bags timer starts 4. Bag claim buffer — configurable wait time (default 45 min) for checked bags 5. All Riders landed + bags ready → group text sent with Uber link and ride details 6. Captain taps Uber link → ride dispatched 7. Captain reminder — if 15+ min passes without Uber activation, captain gets a nudge

You can intervene at any step using the Actions menu — mark someone as landed if their phone died, skip bags if they're carry-on only, nudge a slow captain, or force-dispatch if needed.

• Keep the Live Dashboard open — it auto-refreshes every 30 seconds
• Use Mark Landed liberally — if a Rider calls you, mark them landed immediately rather than waiting for their SMS reply
• Watch for Stalled rides — red pulsing means the captain hasn't acted in 10+ minutes. Nudge them.
• Use the People view to quickly find specific Riders when they call
• Add Notes for anything unusual — wheelchair requests, VIP handling, late arrivals with special instructions
• Send direct SMS for urgent communication — "Your ride is leaving in 5 minutes, please hurry to Terminal 4 pickup"
• Toggle Show/Hide Live to switch between the command center and the planning view